Customer satisfaction is our motto, and we aim to reflect that in all aspects of our business, including the Return, Refund & Cancellation Policy.
Cancellation:As a general rule, you shall not be entitled to cancel your order once you have received confirmation of the same. If you cancel your order after it has been confirmed, Foodie Park shall have the right to charge you a cancellation fee of a minimum of INR 50 up to the order value, with the right to either not refund the order value or recover from your subsequent order the complete/deficit cancellation fee, as applicable, to compensate our restaurant and delivery partners.
A full refund will be issued if the concerned restaurant or food outlet or the admin cancels the order or due to unavailability of all the items ordered by you at the time of booking the order.
We reserve the sole right to cancel your order in the following circumstances:
In the event of the designated address falling outside the delivery zone offered by us. Failure to contact you by phone or email at the time of confirming the order booking.Failure to deliver your order due to a lack of information, direction, or authorization from you at the time of delivery. The absence of the receiver at the time of delivery and/or locked property at the time of delivery. Unavailability of all the items ordered by you at the time of booking the order.
Refunds:
You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Foodie Park Platform and only in the event of any of the following circumstances:
Your order packaging has been tampered with or damaged at the time of delivery.
We cancel your order due to your delivery location falling outside our designated delivery zones; or failure to contact you by phone or email at the time of confirming the order booking; or failure to contact you by phone or email at the time of confirming the order booking.
You cancel the order at the time of confirmation due to unavailability of the items you ordered for at the time of booking.
All refund amounts shall be credited to your account within 3-4 business days in accordance with the terms stipulated by the bank that has issued the credit/debit card.
Our decision on refunds shall be at our sole discretion and shall be final and binding.